Courses
OPSM 450
Topics will be announced when offered.
OPSM 359
Topics will be announced when offered.
OPSM 356
Topics will be announced when offered.
OPSM 353
Topics will be announced when offered.
OPSM 350
Topics will be announced when offered.
OPSM 402
Quality planning and analysis: strategy for definition, importance, and measurement of quality, improvement by graphical and statistical methods, and total quality chain.
OPSM 357
Topics will be announced when offered.
OPSM 354
Topics will be announced when offered.
OPSM 351
Topics will be announced when offered.
OPSM 302
An overview of the challenges in the management of services followed by a detailed focus on key issues: Designing new services. Service process mapping and analysis. Capacity and demand management for services with a special focus on revenue management. Measuring service performance. Service quality, service guarantees and service level agreements. Customer relationship management issues.
OPSM 410
An overview of the objectives, policies and self-imposed restrictions that together describe how organizations propose to develop and direct all the resources invested in operations so as to best fulfil, and possibly redefine, their missions. Coordination of marketing, operations, and finance functions within a framework designed to meet the competitive requirements of the marketplace. Interface issues between corporate strategy and the management of the operations function.
OPSM 358
Topics will be announced when offered.
OPSM 355
Topics will be announced when offered.
OPSM 352
Topics will be announced when offered.
OPSM 305
Process-oriented, integrated approach to procuring, producing and delivering products and services to customers. Strategic and operational issues in the management of supply chains: supply chain performance, coordination in supply chains, managing distribution networks, coordinated product and supply chain design, IT in supply chains, e-business and supply chains, inventory management in supply chains.
