Topics will be announced when offered.

Quality planning and analysis: strategy for definition, importance, and measurement of quality, improvement by graphical and statistical methods, and total quality chain.

Topics will be announced when offered.

Topics will be announced when offered.

Topics will be announced when offered.

Topics will be announced when offered.

An overview of the objectives, policies and self-imposed restrictions that together describe how organizations propose to develop and direct all the resources invested in operations so as to best fulfil, and possibly redefine, their missions. Coordination of marketing, operations, and finance functions within a framework designed to meet the competitive requirements of the marketplace. Interface issues between corporate strategy and the management of the operations function.

Topics will be announced when offered.

Topics will be announced when offered.

Topics will be announced when offered.