Courses
MKTG 457
Topics will be announced when offered.
MKTG 490
OPSM 302
An overview of the challenges in the management of services followed by a detailed focus on key issues: Designing new services. Service process mapping and analysis. Capacity and demand management for services with a special focus on revenue management. Measuring service performance. Service quality, service guarantees and service level agreements. Customer relationship management issues.
OPSM 351
Topics will be announced when offered.
OPSM 354
Topics will be announced when offered.
MKTG 459
Topics will be announced when offered.
OPSM 301
Fundamental decisions and trade-offs in the control of a firm's operations in obtaining materials and transferring them to a product or a service in a facility; the contribution of operations to a firm's competitiveness; analysis, control, and improvement of processes.
OPSM 350
Topics will be announced when offered.
OPSM 353
Topics will be announced when offered.
OPSM 356
Topics will be announced when offered.
MKTG 458
Topics will be announced when offered.
MKTG 495
OPSM 305
Process-oriented, integrated approach to procuring, producing and delivering products and services to customers. Strategic and operational issues in the management of supply chains: supply chain performance, coordination in supply chains, managing distribution networks, coordinated product and supply chain design, IT in supply chains, e-business and supply chains, inventory management in supply chains.
OPSM 352
Topics will be announced when offered.
OPSM 355
Topics will be announced when offered.
